Faqs
1. What products do you sell?
We offer a selection of beautiful home décor items, including stained-glass and acrylic suncatchers, window decorations, nature-inspired designs, and other decorative pieces designed to add charm and character to your home.
2. Where do you ship?
We currently ship within the United States only. At this time, we do not offer international shipping.
3. How long does shipping take?
Our estimated total shipping time is 5–8 business days.
Orders typically take 2–3 business days to process, followed by approximately 3–5 business days in transit.
4. Is shipping free?
Yes! We currently offer free shipping throughout the United States.
5. How can I track my order?
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, when available.
6. When will my order be processed?
Orders are generally processed within 2–3 business days after the order is placed. Orders placed on weekends or holidays may begin processing on the next business day.
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to accommodate your request, but changes or cancellations may not be possible once your order has entered processing or been shipped.
8. What should I do if my order arrives damaged?
We take care when preparing orders. If your item arrives damaged, please contact our customer support team as soon as possible with your order information and clear photos of the damaged item and packaging so we can review the issue and assist you.
9. What if my package is delayed?
While most orders arrive within our estimated 5–8 business day timeframe, occasional carrier delays may occur. If your package has not arrived within the expected timeframe, please contact us and we will help you look into the status of your shipment.
10. Do you accept returns?
Please review our Return & Refund Policy for complete information about eligible returns, refunds, and the applicable requirements.
11. What payment methods do you accept?
We accept the payment methods displayed at checkout. Available payment options may vary depending on your device, location, and checkout eligibility.
12. Are your suncatchers suitable for windows?
Yes. Many of our products are designed specifically as window décor and suncatchers. They can be placed where natural light can pass through them to create a beautiful decorative effect.
13. Are your products made of real glass or acrylic?
Product materials vary by design. Some of our suncatchers are made from real glass, while others use acrylic. Please check the individual product description for the specific material of the item you are interested in.
14. Are these products suitable as gifts?
Yes! Our decorative suncatchers and window décor make thoughtful gifts for birthdays, holidays, housewarmings, anniversaries, Mother's Day, and other special occasions.
15. How can I contact customer support?
If you have questions about an order or product, you can contact us at:
Name: Sunbear Discount
Phone number: +1 531-500-4672
Email: support@Sunbeardiscount.shop
Our customer support team will be happy to assist you.
16. Do you offer international shipping?
No. We currently do not offer international shipping. Orders are available for delivery within the United States only.
17. Can I order multiple items in one order?
Yes. You can add multiple products to your shopping cart and place them together in a single order, subject to product availability.
18. How can I find information about a specific product?
Each product page contains information about the item's design, material, size, and other relevant details. We recommend reviewing the product description before placing your order.