Shipping Policy
At Sunbear Discount, we want your order to arrive safely and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our store.
Shipping Locations
We currently ship within the United States only.
At this time, we do not offer international shipping, including shipments to addresses outside the United States.
Processing Time
Orders are typically processed within 2–3 business days after your order is successfully placed.
Processing includes verifying your order, preparing the products, and packaging your items for shipment.
Please note that orders are generally processed on business days, excluding weekends and U.S. holidays.
Transit Time
After your order has been processed and shipped, the estimated transit time is approximately 3–5 business days.
Transit time begins once your order has been handed over to the shipping carrier.
Total Shipping Time
The estimated total shipping time is:
2–3 business days processing + 3–5 business days transit = approximately 5–8 business days total.
Please keep in mind that delivery times are estimates and may occasionally vary due to circumstances outside our control, such as carrier delays, severe weather, holidays, or other unforeseen shipping disruptions.
Shipping Confirmation & Tracking
Once your order has been shipped, you may receive a shipping confirmation with tracking information when available.
Tracking information allows you to monitor the progress of your shipment until it reaches your delivery address.
Shipping Delays
While we work to process and ship orders within the estimated timeframe, delays can sometimes occur after an order has been shipped.
Sunbear Discount is not responsible for delays caused by:
-
Severe weather conditions
-
Carrier disruptions or delays
-
U.S. holidays
-
Incorrect or incomplete shipping addresses
-
Unexpected transportation issues
-
Other circumstances beyond our reasonable control
If your order appears to be significantly delayed, please contact our customer support team and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you notice that your shipping information is incorrect, please contact us as soon as possible at support@Sunbeardiscount.shop. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Questions About Shipping
If you have any questions about our shipping policy or your order, please contact us:
Name: Sunbear Discount
Phone number: 531-500-4672
Email: support@Sunbeardiscount.shop
Address: 1145 N 47th St, Lincoln, NE 68503, United States
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@Sunbeardiscount.shop. Please note that returns will need to be sent to the following address: 1145 N 47th St, Lincoln, NE 68503, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@Sunbeardiscount.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@Sunbeardiscount.shop.
Our website is totally designed for fast and secure ordering. Each customer benefits from our Buyer Protection and each order comes with its own Tracking Number.
Our checkout it's using secure socket layer technology (SSL Enabled) and it's trusted by all major web browsers. When checking out, all of your payment information is kept safe and secure.
First time on our website? We would love to have you part of our family. Here's how our customer benefits from us:
Hand-picked Good Quality Items
Lowest Price While Keeping The Quality
100% Secure Checkout (SSL Enabled)
Stress-Free Returns & Exchanges
We offer full-time support. Please contact us at support@sunbeardiscount.shop if you need assistance.
